Data We Collect
jilievo bd collects personal data only to the extent necessary to deliver a safe, fair, and legally compliant online gaming service to players in Bangladesh. The categories of data we collect are described below, along with the context in which each is gathered.
Registration Data
When you create a jilievo bd account, we collect your full legal name, date of birth, residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh), email address, and mobile phone number. This information is required to establish your account identity and is used for KYC (Know Your Customer) verification purposes.
Identity Verification (KYC) Data
To comply with responsible gaming and anti-money-laundering (AML) obligations, jilievo bd requires players to submit documentary evidence of identity prior to processing any withdrawal. KYC documents may include a copy of your National ID Card, passport, or driving licence, together with a recent proof of address (utility bill or bank statement) and proof of payment method ownership (e.g., a screenshot of your bKash or Nagad account). These documents are stored securely and used solely for identity verification purposes.
Financial Transaction Data
We record details of all deposits and withdrawals processed through your jilievo bd account, including transaction amounts in Bangladeshi Taka (৳), timestamps, transaction reference numbers, and the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer). This data is retained for compliance with financial record-keeping obligations.
Technical and Device Data
When you access the jilievo bd platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session duration. This data is used to maintain platform security, detect unusual access patterns, and optimise the platform's performance for devices commonly used in Bangladesh.
Gameplay and Betting Data
We record a complete log of all gaming activity associated with your jilievo bd account, including game sessions, bet amounts, game outcomes, wager history across cricket betting, slots, Dragon Tiger, Monster Fight, and live casino, and bonus redemption history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.
Communications Data
If you contact jilievo bd via live chat, email, or any other support channel, we retain records of those communications — including the content of messages and any attachments submitted — for the purpose of resolving your query, improving our support quality, and maintaining a record of any commitments or decisions made during the interaction.
How We Use Your Data
jilievo bd processes your personal data on the basis of one or more of the following lawful grounds: performance of a contract (the Terms & Conditions you accepted upon registration), compliance with a legal obligation, protection of legitimate interests, or where applicable, your explicit consent.
The table below summarises the primary purposes for which we use your data and the corresponding lawful basis for each:
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Account creation and management | Registration data, device data | Contract performance |
| Identity verification (KYC) | KYC documents, registration data | Legal obligation |
| Processing deposits and withdrawals in BDT | Financial transaction data | Contract performance |
| Fraud prevention and AML monitoring | Transaction data, device data, gameplay data | Legal obligation & legitimate interest |
| Responsible gaming monitoring | Gameplay data, transaction data | Legal obligation & legitimate interest |
| Customer support and dispute resolution | Communications data, gameplay data | Contract performance |
| Platform security and abuse prevention | Technical data, device data | Legitimate interest |
| Promotional communications (where opted in) | Registration data, gameplay preferences | Consent |
| Platform analytics and improvement | Technical data, anonymised gameplay data | Legitimate interest |
Marketing Communications
jilievo bd may send you promotional communications about bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh specials, BPL cricket offers, and T20 World Cup betting promotions), and new game releases — but only where you have explicitly opted in to receive such communications at the time of registration or through your account settings. You may withdraw consent for marketing communications at any time by updating your account preferences or contacting our support team.
Data Sharing & Third Parties
jilievo bd does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may, however, share your data with a limited set of trusted service partners where doing so is necessary to operate the platform, comply with legal obligations, or protect the legitimate interests of our players.
Payment Processors
To facilitate BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment methods, jilievo bd shares relevant transaction data with those payment providers. Each payment partner is bound by their own data protection obligations and receives only the minimum data necessary to process the relevant transaction.
Identity Verification Services
jilievo bd may use third-party KYC and identity verification service providers to assist in validating player documents. These providers process your identity data strictly for the purpose of verification and are contractually prohibited from using it for any other purpose.
Game Content Providers
Games on the jilievo bd platform are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data (such as game ID and bet amounts) to facilitate game delivery and resolve technical disputes. They do not receive your full personal profile.
Legal and Regulatory Disclosure
jilievo bd may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by law, court order, or in response to a lawful request. We will notify you of any such disclosure to the extent permitted by applicable law.
Data Retention
jilievo bd retains your personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
- Account registration data: Retained for the duration of your active account and for a period of five (5) years following account closure, in accordance with AML record-keeping requirements.
- KYC identity documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later, as required by financial compliance obligations.
- Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
- Gameplay and betting logs: Retained for three (3) years from the date of each game session, unless required for an open dispute, in which case retention continues until the dispute is resolved.
- Customer support communications: Retained for two (2) years from the date of the most recent communication in a given thread.
- Marketing consent records: Retained for the duration of your active consent and for one (1) year after withdrawal of consent, to demonstrate compliance.
- Technical and device data (logs): Retained for ninety (90) days, after which they are anonymised or deleted.
Following the expiry of the applicable retention period, jilievo bd will securely delete or anonymise your personal data so that it can no longer be attributed to you as an identifiable individual.
Data Security
The security of your personal data is a top operational priority at jilievo bd. We implement a layered set of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure.
Technical Safeguards
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the jilievo bd platform is encrypted using industry-standard SSL/TLS protocols.
- Encrypted Data Storage: Sensitive personal data — including KYC documents and payment method details — is stored in encrypted form within access-controlled server environments.
- Access Controls: Access to personal data within jilievo bd's systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational requirement may access player data.
- Intrusion Detection: Our platform infrastructure is monitored continuously for signs of unauthorised access, unusual traffic patterns, and potential data breaches.
- Secure Password Handling: Player passwords are stored using industry-standard one-way hashing algorithms. jilievo bd staff cannot view your password in plain text.
Organisational Safeguards
- All jilievo bd personnel with access to personal data are trained on data protection obligations and bound by confidentiality agreements.
- Third-party service providers are vetted for security standards before being granted access to any player data.
- Data breach response procedures are in place. In the event of a breach that is likely to result in a risk to your rights, jilievo bd will notify affected players promptly.
Your Privacy Rights
As a jilievo bd player, you hold a number of rights in respect of your personal data. jilievo bd is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact our support team via live chat or email at . We will respond to all valid requests within thirty (30) calendar days.
Right of Access
You have the right to request a copy of all personal data held by jilievo bd about you. Upon a valid subject access request, we will provide a structured, machine-readable summary of your data, the purposes for which it is held, and the categories of recipients to whom it has been disclosed.
Right to Rectification
If any personal data held by jilievo bd about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data types (such as your registered name or date of birth), we may require supporting documentary evidence before making any amendments.
Right to Erasure
You may request that jilievo bd delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (for data processed on the basis of consent), or where the data has been unlawfully processed. Please note that the right to erasure does not apply where retention is required by law — for example, financial transaction records that must be retained for AML compliance cannot be deleted on request during the mandatory retention period.
Right to Restriction of Processing
You may request that jilievo bd restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing and that objection is under review.
Right to Data Portability
Where data is processed on the basis of your consent or in performance of a contract, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another controller where technically feasible.
Right to Object
You have the right to object to the processing of your personal data where that processing is carried out on the basis of legitimate interest — including processing for direct marketing purposes. Upon receipt of a valid objection to marketing communications, jilievo bd will cease sending those communications immediately.
Right to Withdraw Consent
Where jilievo bd processes your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, update your preferences in your account settings or contact support.
Policy Updates & Contact
jilievo bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify players via email or a platform notification.
Your continued use of the jilievo bd platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically so that you remain informed about how your data is handled.
How to Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which jilievo bd handles your personal data, please contact our Data Protection team through any of the following channels:
- Live Chat: Available 24/7 directly on the jilievo bd platform. Our English-speaking support team serves Bangladesh players around the clock.
- Email: — please include "Privacy Request" in the subject line so that your query is directed to the appropriate team.
- WhatsApp:
We aim to acknowledge all privacy-related queries within two (2) business days and to resolve them fully within thirty (30) calendar days. For complex or multi-part requests, we may request a brief extension and will communicate this to you proactively.